FAQ
I RECEIVED MY TAGS, BUT THE CHAIN IS BROKEN. CAN I GET A REPLACEMENT?
We often get people asking us why their chains are broken. It's an easy mistake to make as we supply the chains separately from the tags to avoid damage in transit unless you choose our presentation case option.
If you buy a double set of tags this includes two chains: one long chain and one short chain.
Our single tag sets include a single long neck chain.
There is a fastener on one end of each chain which the last ball on the other end of the chain hooks into.
HOW DO I ASSEMBLE THE CHAINS?
Pass the chain through the hole in the tag and place the end ball into the coupling. Slide fingers back on chain as shown, and pull until the chain clicks into place.
ARE MY TAGS REALLY MADE OF STAINLESS STEEL?
Our stainless steel tags are 304 grade stainless steel – this is a weakly-magnetic grade of stainless steel, which sometimes confuses people who expect steel to be strongly attracted to a magnet.
Being stainless steel the tags won't corrode or cause any allergies although if you are vulnerable to allergic reactions we recommend thoroughly cleaning the tags prior to use to remove any residues left from the manufacturing process.
WILL THE COLOUR RUB OFF?
Our coloured tags are made of anodised aluminium. Anodising is a chemical process that uses electrolysis to change the surface of the metal: it makes the metal more resistant to corrosion, and the addition of dye during the anodisation process produces a rich colour that is sealed into the surface of the metal. It won't rub off, even in water, and it won't crack, or flake. The anodising may be damaged if the tags come into contact with
WHY CAN’T I HAVE NON ENGLISH ALPAHBET CHARACTERS ON MY TAGS?
At Army Dog Tags, we use a genuine military embossing machine, and these characters aren’t used in the U.S. Army specifications. Other suppliers may offer these characters, but that’s because they use civilian machines, or hand embossers.
CAN YOU JUST SQUEEZE THE LETTERS UP TO FIT A LONGER TEXT ON THE TAGS?
Each letter is a separate piece of type-face in the machine, and we can’t change the sizes or move things around.
HOW DO YOU OFFER SUCH A FAST DELIVERY ON A PERSONALISED PRODUCT?
The text you send us is automatically fed into the embossing machine, and it will spit out your completed tags in a matter of seconds. Look out for us at air shows in the summer to see the machine in action.
THERE’S A MISTAKE ON MY EMBOSSING, CAN YOU SEND ME SOME NEW TAGS?
If you ordered via the website, the text that you typed goes straight to the embossing machine, so unless there has been a mix-up with another order or a machine error, then what you get will be what you typed. If there is a mistake at our end, we will correct it at no extra charge.
If you ordered from Amazon, the process is a little more complicated, and we acknowledge that mistakes occasionally happen, or data from Amazon doesn’t always come through clearly. In this case, just let us know and we’ll make replacement tags for you.
I ORDERED REPLACEMENT SILENCERS FOR MY TAGS BUT THEY’RE ROUND.
Don’t worry – the silencers will stretch into shape to fit snugly over your tags. Simply slot the edge of the tag into the groove inside the silencer, and pull firmly to ease the silencer over the tag.
